Shipping Policy

Order Processing

All orders placed with BioThrive Research are processed within 1–3 business days, excluding weekends and holidays. Orders are not processed or shipped on federal holidays.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Times

BioThrive Research ships orders using reputable carriers to ensure secure and timely delivery. Estimated delivery times vary based on shipping method and destination but typically range from 2–5 business days after shipment within the United States.

Delivery times are estimates and are not guaranteed.

Shipping Locations

BioThrive Research currently ships to addresses within the United States only, unless otherwise stated. We do not ship to P.O. boxes or international destinations at this time.

Packaging & Discretion

All orders are packaged securely and discreetly to protect product integrity during transit. Packaging does not disclose product details or contents and is designed to minimize exposure to heat, light, and damage.

Shipping Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. BioThrive Research is not responsible for delays, lost shipments, or delivery issues resulting from incorrect or incomplete address information.

Delays & Carrier Issues

BioThrive Research is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, or other circumstances beyond our control. Once an order has been transferred to the carrier, responsibility for delivery timing lies with the carrier.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 48 hours of delivery at our customer support email. While we cannot guarantee replacements or refunds for carrier-related issues, we will work with you to assist in filing a claim when applicable.

Returns Due to Shipping Issues

Orders returned to us due to incorrect address information, refusal of delivery, or failure to retrieve a package may be subject to additional shipping fees before reshipment.

Research Use Only Notice

All products shipped by BioThrive Research are intended strictly for laboratory research purposes only and are not for human or veterinary use.